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gasdude
New member
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Message 1 of 2
216
Flag Post

laptop shock

HP Recommended
Envy x360
Microsoft Windows 11

My Envy convertible started lightly shocking me if it is hooked to my inverter and i touch the truck. I changed the inverter and the charger. I plugged inside house and it will shock if you touch the top and bottom at the same time. I just had a serial adapter smoke when plugged into the USB. I also noticed that if I lay it on the door of my service body is seems magnetic on the bottom when I pick it up.

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

Hi@gasdude,

 

Welcome to the HP Support Community!

 

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

 

To assist you better, do you have a previous case number, or were you in contact with the escalations team?

 

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

 

Keep me posted.

 

 

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