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‎08-29-2022 01:35 AM

HP Recommended
Operating System: Microsoft Windows 11

good morning, Team

my HP envy 17 INCH  laptop works find with A/c power unplug it it dies instant the battery says fully charged . replaced the battery ,it charged fully . unplug  it and it dies.

laptop works find plug  battery settings are never sleep shut down at 10% battery

1 REPLY 1

‎08-29-2022 05:21 AM

HP Recommended

Hello @Ken48047 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

 

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