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08-29-2022 01:35 AM
good morning, Team
my HP envy 17 INCH laptop works find with A/c power unplug it it dies instant the battery says fully charged . replaced the battery ,it charged fully . unplug it and it dies.
laptop works find plug battery settings are never sleep shut down at 10% battery
08-29-2022 05:21 AM
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
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