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11-14-2021 08:45 PM
Product: hp pavilion gaming 15 ec2047ax
Operating System: Microsoft Windows 10 (64-bit)
hello, sorry if my question in wrong place
i own hp pavilion gaming 15 ec2047ax almost 1 week, there is no problem except when i open facebook and scrolling down it will make my system freeze/hang/stuck, cant recover beside hard shutdown with power button
i already tested with EDGE and CHROME browser and 2 of em have same problem
just for info, my system run perfectly normal beside that problem (heavy gaming, or playing video etc)
any help/suggest? pls, thanks
8 REPLIES 8
11-15-2021 12:43 AM
@Lazka -- owned ... almost 1 week
1. take it back to the store that sold it to you, and exchange it
2. contact HP Support, and exercise the one-year HP Warranty, to get it repaired/replaced at HP's expense.
There is no way that you should need to "trouble-shoot" a brand-new automobile, nor computer.
11-17-2021 10:36 AM
@Lazka -- i already tested with EDGE and CHROME browser
The current (January 2020) version of Microsoft Edge is built on top of "Chromium", as is Google Chrome.
So, I am not surprised that these two web-browsers behave the same.
Have you tried using the Firefox web-browser?
I would love to have a crystal ball that predicts whether anything I contemplate doing will be a "waste of time". Until I try something, and it fails, I just do not know that I have wasted my time.
11-17-2021 10:46 AM
ah yea, tried firefox... and weird thing is.. its run normal/perfectly fine
sry if my word kinda harsh... bcause tried contacting HP support and its not helping (heck even lost my data bcause they suggest me to reset PC/reinstall windows)
11-17-2021 12:12 PM
@Lazka -- tried firefox... and weird thing is.. its run normal/perfectly fine
Many years ago, one university Professor in the Computing Science Department said "any non-trivial piece of software has at least one bug". So, in your case, if the bug is buried within Chromium, then both Edge and Chrome probably will "inherit" the bug.
Since HP is not the developer of Chromium, I doubt that you will get any useful assistance from HP.
P.S. Open the Windows "Task Manager", and switch to its "Performance" tag, to view the percentage-busy of the CPU, and the amount of RAM being used, before you start any "scrolling". Minimize that window. Start "scrolling". Pause the scrolling, and view the Task Manager window, to see if the CPU & RAM values have increased. Re-minimize, and do some more scrolling. If/when you the web-browser becomes "unresponsive", view the Task Manager window, to see the current values.
Even better, if you have a "dual-screen" setup, keep the Task Manager open on the secondary screen, and scroll the web-browser within the primary screen, and watch both screens, in "real-time".
> heck even lost my data because they suggest me to reset PC/reinstall windows)
*BLEEP* -- that was a terrible recommendation. Sigh.
11-17-2021 10:20 PM
the thing is, the task manager showing a normal activity
graph and resource being use is at the normal condition, but then the freeze came when i scrolling
this bug is really weird, idk whats happen to my laptop anymore
u know what to make it worse? they want me to prepare a USB stick for downloading a fresh windows copy from HP cloud and tried another "reset/reinstall"...
11-18-2021 02:06 PM
@Lazka -- they want me to prepare a USB stick for downloading a fresh Windows copy from HP Cloud and tried another "reset/reinstall"
They are consistently giving unreasonable advice, with tragic consequences (loss of all your personal files).
I'll bet that that download from HP will include the 2015 version of Microsoft Edge, as written by Microsoft's programmers, instead of the "January 2020" version, based on the "Chromium" code. Sigh.
I doubt that the problem is your computer's hardware.
Note that "Chromium" has its own developers, who may accept a "bug-report", and try to replicate your issue. Try to contact them ???
11-18-2021 11:46 PM
ok, thanks for ur suggest to focus on "chrome" rather than my laptop/system/hardware
so i found similiar problem like me in google community hub/forum, and the solution is to disable hardware acceleration or continue running background app on chrome setting
hope this will solve my problem...
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