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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (771S6AV)
Microsoft Windows 11

a couple weeks ago my laptop suddenly shutted down. like a 15 minutes i could not turn on my laptop. when i turned on my laptop my left side usb port starts not working. after this situtation i cleaned my laptop's fan. i've never had this problem again. normally when i don't play games in my laptop i don't have any problem. but while i playing games in my laptop after a minute later when i started my game suddenly my left side usb port starts not working. at the same time my laptop's speaker not working too. after i exit game and my usb port starts working and speaker be normal. i've already tested my speaker and usb port with hp support and my results were totally normal. i couldn't fixed my problem. i can't send my laptop to service rightnow. i need a fix this by myself. i'm waiting your help. 

1 REPLY 1
HP Recommended

Hi @enescho

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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