life time free MS Office not getting activated

[Ajjoo]

Hi, I am unable to setup lifetime free MS Office in my laptop.

It says that the laptop comes with free lifetime MS Office. 

But gives error that it cannot be setup at present.

Please help.

[A_Gayathri]

Hi @Ajjoo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to resolve the issue of activating the lifetime free Microsoft Office on your Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T56AV), follow these steps:
 

1. Check if Office is Pre-installed:

• Go to Start Menu > Settings > Apps > Installed Apps and look for Microsoft Office.
• If it’s not installed, download it from Office.com by signing in with your Microsoft account.

2. Ensure You're Using the Correct Microsoft Account:

• If you have a key for lifetime Office, it’s usually tied to a Microsoft account. Use the account provided during purchase or the one tied to your HP laptop.
• Open Office.com in a browser and log in to your Microsoft account. If Office is included, it should show under "My Account."

3. Run Microsoft Activation Troubleshooter:

• Go to Start > Settings > System > Activation.
• Look for the Activation Troubleshooter option. If available, run the tool to help resolve the issue automatically.

4. Check for Windows Updates:

• Open Settings > Windows Update and check for any updates.
• Sometimes, missing updates can prevent Office activation.

5. Activate Office through the Pre-installed App:

• Open any Office app (e.g., Word or Excel).
• You should be prompted to sign in or activate Office. Use your Microsoft account to complete activation.

6. Reinstall Office (If the activation still fails):

• If the problem persists, try uninstalling Office and then reinstalling it.
• To uninstall: Go to Settings > Apps > Installed Apps, locate Office, and click Uninstall.
• After uninstalling, visit Office.com to download and reinstall Office.

Refer to this document: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 User manual 

I hope this helps. 

Take care and have a good day.

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