lost fingerprint scanner driver

[Alejandro711]

Fingerprint reader quit working

[Garp_senchau]

@Alejandro711, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Basic Checks

Make sure Windows is up to date.

Restart your computer and try the fingerprint reader again.

Check if the fingerprint option appears under:

Settings → Accounts → Sign-in options

Device Manager Check

Right-click Start → click Device Manager

Look under Biometric Devices or Universal Serial Bus controllers

If there's a yellow triangle, it indicates a driver issue

If it's missing, the system may not detect it — could be a hardware or driver problem

Update or Reinstall Fingerprint Driver

Go to HP ENVY x360 - 15-dr1075cl Software and Driver Downloads | HP® Support

Download the latest fingerprint sensor driver

Install the driver and restart your system

Check Windows Biometric Service

Press Win + R, type services.msc, hit Enter

Scroll to Windows Biometric Service

Ensure it’s:

Running

Startup type:Automatic

If it's stopped, right-click and Start it

Remove and Re-register Fingerprints

Go to Settings → Accounts → Sign-in options

Under Fingerprint Recognition, remove any saved fingerprints

Click Set up again and follow instructions to re-register your fingerprint

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,