microsoft account details

[nsaranya]

Hi Hp team,

Due to some unknown issue, I was forced to reinstall the OS on this computer.

Also, as I was not able to remember my outlook account details, I was not able to use the MS office.

Requesting you to please help in recovering the outlook details and the account.

Regards,

Saranya.

[Deep_World]

Hi @nsaranya,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

1. Do you remember the email address, phone number, or any alternate recovery info associated with your Microsoft account?
2. Have you tried any account recovery steps on the Microsoft website already?
3. Are you getting any specific error messages when you try to sign in?

Here are some steps you can try in the meantime:

• Use Microsoft’s account recovery page: follow the prompts to recover your account. You can use any email, phone number, or Skype ID associated with the account.
• Check alternate email accounts: If you had a recovery email linked, Microsoft may send verification codes there.
• Try trusted devices: If you previously signed in on other devices, signing in from one of those can sometimes help verify your identity.
• Contact Microsoft support directly: If the automated recovery isn’t working, Microsoft support can help with identity verification to regain access.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World