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01-03-2022 09:05 AM
Product: HP Pavilion Gaming - 15-ec1024ax
Operating System: Microsoft Windows 11
My Self Anas Raza.
Product Name: Microsoft Ofiice 365
while purchase time your hp agent said that you will be given free lifetime subscription of microsoft office 265 but not given till now.
sir/mam please provide me microsoft office 365 lifetime subscription i am a college student of university of engineering and technology roorkee.
2 REPLIES 2
01-03-2022 11:11 AM - edited 01-03-2022 11:14 AM
Office "365" (not 265) and any paid version is only good for one year. There is no lifetime subscription option to Office 365 as far as I can determine. And finally, the version that comes preloaded is a TRIAL version and you have to buy a subscription on your own to extend it to a year.
We can not assist you in this in any way -- so you will have to contact where you bought it and make any arrangements through them. HP does not sell Office 365 to customers after the purchase.
I am a volunteer and I do not work for, nor represent, HP
01-03-2022 11:11 AM
Welcome to the HP Community.
We are not HP Support nor do we have any contact with the HP Store or the Store Customer Service.
The only information to which we have access indicates the product comes with a Trial Version of the Software.
183J8PA — HP Pavilion Gaming Laptop 15-ec1024AX
|Software - Productivity & Finance||1 month trial for new Microsoft 365 customers|
If you were to have received a license for a subscription, the license information should have been included with your purchase paper work (email order confirmation or shipment notice).
The only thing we can do - and it may not help for purchase questions -
I will forward your question to the Moderator Group for Review
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Very recent purchase?
Contact HP Store Customer Service.
If your paper work confirms the inclusion of the license, see if you can get someone to track down the original purchase paper work and fix the discrepancy.
HP Store – USA
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the store website and click the Flag to change regions.
Customer Service - Examples
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy
Select a subject type
Select Home and Home Office products > (Next) Select the type of order / information you seek
Unlikely to work but perhaps worth a Try...
Contact Microsoft Support and see if you can convince them you should have a lifetime license to use their 365 software.
Life is possible without Office
Things that are Office
Microsoft Office is a licensed product controlled and owned by Microsoft.
We can help to the extent of providing information to help you understand your options.
Microsoft Office - Product and License Information
Includes “Activate after reinstalling or moving Office”
Installation and License Key Options
Some of the ways to “get” Office Software:
- Trial Software that comes with the computer.
An "offer" to try the software, in other words. The license is NOT included in Trial offers.
- Purchase Microsoft Office when you purchase your computer
Look for your license key with your purchase paperwork.
- Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare).
If you have trouble with this exact type of “installed” Office before it has expired,
Contact HP Support for recovery options.
- Purchase Office separately from Microsoft or other merchant.
Documentation / Website / How-to Instructions
Calls / links to:
To see help options: Scroll down to the middle of the page and select product
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Purchase / Repair Options and Life without Office
Open the Website > Select categories on the left to narrow the focus
Includes instructions to “completely remove office” from the computer
Life is possible without Office
Yeah, but - My situation is different, special, not covered, impossible
Please contact HP Support
Our Community simply cannot address Microsoft Office license issues – we are a peer-to-Peer user group.
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