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- Re: missing several drivers after clean install

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10-15-2025 04:49 AM
Hi, I am missing several drivers after a clean install of win 11 on an HP Pavilion Plus Laptop 14-eh1014nl. The drivers I'm missing are those with a ! in the image I attach. I know that one is the touchpad driver, I think, because I can't find the touchpad options anywhere and it doesn't work, I'm using a mouse for now.
I haven't found these drivers on the HP website where I dowloaded other drivers, how do I get these ones?
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Accepted Solutions
10-15-2025 10:14 AM - edited 10-15-2025 10:15 AM
Hi:
Those two drivers should have been installed by this driver:
Intel Dynamic Tuning Driver
Try manually installing the drivers by clicking on each device.
Here's how to install the first one.
Go to the device manager. Click on the SWC\VID8086_DTT_1.0 device needing the driver.
Click on the driver tab. Click on Update driver.
Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran sp144458.
That folder will be located in C:\SWSetup\sp144458.
Make sure that the include subfolders box is checked and the driver should install.
Here is a partial copy and paste of the driver setup information file for that ID that shows driver support:
[Manufacturer]
%INTEL% = INTEL, NTamd64.10.0...17763, NTamd64.10.0...22621
[INTEL.NTamd64.10.0...17763]
%DTT_FriendlyName% = DttInstall_Win10_17763, SWC\VID8086_DTT_1.0
[INTEL.NTamd64.10.0...22621]
%DTT_FriendlyName% = DttInstall_Win11_22621, SWC\VID8086_DTT_1.0
Then try the same method for the 2nd device.
10-15-2025 06:17 AM - edited 10-15-2025 06:18 AM
Hi:
Start with these three drivers which should install several of those devices:
Intel Chipset Installation Utility and Driver
Intel Dynamic Tuning Driver
Intel Serial IO Driver
Then for any remaining devices that still need drivers, please post the hardware ID's for those devices so I can figure out what drivers they need.
Use this guide for how to find the hardware ID for a device:
How to Find Drivers for Unknown Devices in the Device Manager
10-15-2025 07:40 AM
You're very welcome.
For the first ID, you need this driver:
Intel Gaussian and Neural Networks Accelerator (GNA) Driver
For the second ID you need this driver:
Intel Innovation Platform Framework
For the third ID, you need this driver:
Intel Human Interface Device (HID) Event Filter Driver
After you install these drivers, let me know what's left because some of the above drivers may install some of the others.
10-15-2025 10:14 AM - edited 10-15-2025 10:15 AM
Hi:
Those two drivers should have been installed by this driver:
Intel Dynamic Tuning Driver
Try manually installing the drivers by clicking on each device.
Here's how to install the first one.
Go to the device manager. Click on the SWC\VID8086_DTT_1.0 device needing the driver.
Click on the driver tab. Click on Update driver.
Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran sp144458.
That folder will be located in C:\SWSetup\sp144458.
Make sure that the include subfolders box is checked and the driver should install.
Here is a partial copy and paste of the driver setup information file for that ID that shows driver support:
[Manufacturer]
%INTEL% = INTEL, NTamd64.10.0...17763, NTamd64.10.0...22621
[INTEL.NTamd64.10.0...17763]
%DTT_FriendlyName% = DttInstall_Win10_17763, SWC\VID8086_DTT_1.0
[INTEL.NTamd64.10.0...22621]
%DTT_FriendlyName% = DttInstall_Win11_22621, SWC\VID8086_DTT_1.0
Then try the same method for the 2nd device.