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HP Recommended

Hi, I am missing several drivers after a clean install of win 11 on an HP Pavilion Plus Laptop 14-eh1014nl. The drivers I'm missing are those with a ! in the image I attach. I know that one is the touchpad driver, I think, because I can't find the touchpad options anywhere and it doesn't work, I'm using a mouse for now.

 

I haven't found these drivers on the HP website where I dowloaded other drivers, how do I get these ones?

 

Screenshot (1).png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Those two drivers should have been installed by this driver:

 

Intel Dynamic Tuning Driver

 

sp144458.exe

 

Try manually installing the drivers by clicking on each device.

 

Here's how to install the first one.

 

Go to the device manager.  Click on the SWC\VID8086_DTT_1.0 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran sp144458.

 

That folder will be located in C:\SWSetup\sp144458.

 

Make sure that the include subfolders box is checked and the driver should install.


Here is a partial copy and paste of the driver setup information file for that ID that shows driver support:

 

[Manufacturer]
%INTEL% = INTEL, NTamd64.10.0...17763, NTamd64.10.0...22621

[INTEL.NTamd64.10.0...17763]
%DTT_FriendlyName% = DttInstall_Win10_17763, SWC\VID8086_DTT_1.0

[INTEL.NTamd64.10.0...22621]
%DTT_FriendlyName% = DttInstall_Win11_22621, SWC\VID8086_DTT_1.0

 

Then try the same method for the 2nd device.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Start with these three drivers which should install several of those devices:

 

Intel Chipset Installation Utility and Driver

 

sp154269.exe

 

Intel Dynamic Tuning Driver

 

sp144458.exe

 

Intel Serial IO Driver

 

sp154248.exe

 

Then for any remaining devices that still need drivers, please post the hardware ID's for those devices so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager

HP Recommended

Hi, thank you so much, you were very helpful already! As you thought, there's some things missing still. Here are the IDs.

Screenshot (2).pngScreenshot (3).pngScreenshot (4).pngScreenshot (5).pngScreenshot (6).pngScreenshot (7).png

HP Recommended

You're very welcome.

 

For the first ID, you need this driver:

 

Intel Gaussian and Neural Networks Accelerator (GNA) Driver 

 

sp144849.exe

 

For the second ID you need this driver:

 

Intel Innovation Platform Framework

 

sp157310.exe

 

For the third ID, you need this driver:

 

Intel Human Interface Device (HID) Event Filter Driver

 

sp154335.exe

 

After you install these drivers, let me know what's left because some of the above drivers may install some of the others.

 

 

HP Recommended

I'm now only missing these two:

Screenshot (8).pngScreenshot (9).png

HP Recommended

Hi:

 

Those two drivers should have been installed by this driver:

 

Intel Dynamic Tuning Driver

 

sp144458.exe

 

Try manually installing the drivers by clicking on each device.

 

Here's how to install the first one.

 

Go to the device manager.  Click on the SWC\VID8086_DTT_1.0 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran sp144458.

 

That folder will be located in C:\SWSetup\sp144458.

 

Make sure that the include subfolders box is checked and the driver should install.


Here is a partial copy and paste of the driver setup information file for that ID that shows driver support:

 

[Manufacturer]
%INTEL% = INTEL, NTamd64.10.0...17763, NTamd64.10.0...22621

[INTEL.NTamd64.10.0...17763]
%DTT_FriendlyName% = DttInstall_Win10_17763, SWC\VID8086_DTT_1.0

[INTEL.NTamd64.10.0...22621]
%DTT_FriendlyName% = DttInstall_Win11_22621, SWC\VID8086_DTT_1.0

 

Then try the same method for the 2nd device.

HP Recommended

Thank you, all working now!

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

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