mouse vibrates when i put finger on mousepad of my laptop

[iahmadhabib]

Whenever i start my laptop i find it difficult to handle the mouse pointr on screen as it vibrates/shakes everytime i put my finger on mousepad . it was working fine previously , neither i installed any windows or deleted anything but it continues doing this and i cannot do my work unless i attach a mouse externally

[MKazi · Accepted solution]

@iahmadhabib

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion Notebook - 15-ab101au and the pointer on the screen vibrates or shakes everything you place your finger on the touchpad. I read that you do not recall making any changes to the laptop after which this may have started. An external mouse seems to work fine. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please perform the steps mentioned under "Troubleshooting when the TouchPad does not work" from this link: http://hp.care/2jciZXh.
• You may run a hardware test on the touchpad by following the below steps:

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Mouse/Touchpad - There are 2 mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test. Click Mouse/Touchpad, then select the test you want to run and follow the instructions.

I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 🙂

[iahmadhabib]

It worked... Thank you.. 🙂

[Auwalmiah]

Now I have the same problem.

[CherylG]

@Auwalmiah

Did you try the process outlined above by @MKazi that seems to have corrected the problem for original poster?