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HP Recommended
envy notebook 15
Microsoft Windows 10 (64-bit)

it only shuts down when i open any game now... it didnt do that before and if it helps here is my spec:

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4700MQ @ 2.40GHz 
Haswell 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Hewlett-Packard 1967 (U3E1)
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 4600 (HP)
2047MB NVIDIA GeForce 840M (HP)
ForceWare version: 417.35
SLI Disabled
Storage
238GB SAMSUNG MZ7PA256HMDR-010H1 (SATA (SSD)) 
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device

1 REPLY 1
HP Recommended

@HossamBindary

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook shuts down when you open a game,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you attempted any steps on your own before posting on the HP Forums?
  • When was the last time it worked without these issues?
  • Does your notebook overheat?
  • Does this happen with the game installed on the computer or online games?

Let’s try these steps to resolve the issue:

Run System Test:

  • Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI.
  • From the UEFI main menu, click System Tests, then click Quick Test.
  • Click Run once.
  • While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 15 minutes.
  • If no system component failed, please go back to main menu and Exit from the screen
  • If a component fails a test, write down the information.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Keep me posted for further assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.