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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: my HP envy keeps shutting down.

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01-06-2019 11:33 PM
it only shuts down when i open any game now... it didnt do that before and if it helps here is my spec:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4700MQ @ 2.40GHz
Haswell 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Hewlett-Packard 1967 (U3E1)
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 4600 (HP)
2047MB NVIDIA GeForce 840M (HP)
ForceWare version: 417.35
SLI Disabled
Storage
238GB SAMSUNG MZ7PA256HMDR-010H1 (SATA (SSD))
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device
01-08-2019 01:50 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, your notebook shuts down when you open a game,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Have you attempted any steps on your own before posting on the HP Forums?
- When was the last time it worked without these issues?
- Does your notebook overheat?
- Does this happen with the game installed on the computer or online games?
Let’s try these steps to resolve the issue:
Run System Test:
- Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI.
- From the UEFI main menu, click System Tests, then click Quick Test.
- Click Run once.
- While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 15 minutes.
- If no system component failed, please go back to main menu and Exit from the screen
- If a component fails a test, write down the information.
BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Keep me posted for further assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
ECHO_LAKE
I am an HP Employee