my camera does not turn on using zoom

[SuziMoon]

my camera does not work when I am using zoom. I have tried to go into setting and everything looks good

[Kuroi_Kenshi]

Hi @SuziMoon,

Welcome to the HP Support Community!

I understand that your camera is not working when you use Zoom, even though the camera settings appear to be configured correctly.

Please try the following:

1. Check the camera selected in Zoom

• Open Zoom.
• Go to Settings > Video.
• Under Camera, check whether your HP camera is listed and selected.
• If you have more than one camera connected, select the correct one.
• Check whether you can see a preview.

2. Check Windows camera permissions

• Go to Settings > Privacy & security > Camera and make sure:
• Camera access is ON.
• Let apps access your camera is ON.
• Let desktop apps access your camera is ON.
• Since Zoom is a desktop application, make sure desktop app access is enabled.

3. Close other applications using the camera

• Completely close applications such as Microsoft Teams, Skype, or the Windows Camera app, then restart Zoom. 
• Another application may already be using the camera.

4. Test the camera outside Zoom

• Open the Windows Camera application and check whether the camera works there.
• If it works in the Camera app but not in Zoom, the issue is likely specific to Zoom's camera selection/settings.
• If it does not work in the Camera app either, please check Device Manager > Cameras and let us know whether the camera is detected.

If the camera works normally outside Zoom, let me know what you see under Zoom > Settings > Video > Camera, and we can continue from there.

Take care and have an amazing day!

Best regards,
Kuroi_Kenshi