my camera is not working (error 0xA00F4244)

[Jessy243]

Since my camera is not working (error 0xA00F4244), I tried all the solutions I found on the web and I also contacted Microsoft customer support, but even they couldn’t solve it and suggested I contact the manufacturer HP. I would like to request an updated driver for my laptop HP Windows 11 since there is only one driver for Windows 10.

[Kuroi_Kenshi]

Hi @Jessy243,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Jessy243]

I have HP Pavilion Laptop 15-cs3xxx

[Kuroi_Kenshi]

Hi @Jessy243,

Thank you for the resposne.

Check Windows Update: Ensure that your Windows 11 is up to date. Sometimes driver updates are included in these updates. You can check for updates by going to Settings > Windows Update > Check for updates.

Use HP Support Assistant: HP Support Assistant can help you automatically detect and download updates for your HP laptop.

• Ensure the HP Support Assistant is installed. If not, download it from HP's official website.
• Open HP Support Assistant, click on Updates and follow the on-screen instructions to install any available updates.

Manual Driver Installation:

• Go to the HP Customer Support - Software and Driver Downloads page.
• Enter your laptop's model number, Pavilion Laptop 15-cs3xxx, and select Windows 11 as your operating system.
• If the camera driver is not listed for Windows 11, you can try downloading the Windows 10 driver and install it in compatibility mode:
  • Right-click the driver setup file and select Properties.
  • Under the Compatibility tab, check Run this program in compatibility mode and choose Windows 10.
  • Click OK and try installing the driver.

Check Privacy Settings: Ensure that your camera is enabled in the privacy settings.

• Go to Settings > Privacy & Security > Camera and make sure that camera access is enabled.

Camera App Reset: You can try resetting the Camera app, which might fix any internal app-related errors.

• Go to Settings > Apps > Camera > Advanced Options > Reset.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,