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Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 1 of 5 (351 Views)

my finger touch not working

Product Name: HP Elitebook 2740p
Operating System: Microsoft Windows 7 (32-bit)

Hi guys

i did buy a  HP Elitebook 2740p and

when i changed  windows

The finger touch system is not working, but The Pen does work. 

It did install the drivers, i did update the firmware

What can i do?

plz help me 

touchtouch

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Associate Dean
Posts: 6,965
Member Since: ‎02-03-2014
Message 2 of 5 (315 Views)

Re: my finger touch not working

Hello maryams

 

I see in another thread that this was a problem for that model.

Supposedly it was related to the Wacom digitizer driver (although I cannot be certain).

 

You say you updated the latest Wacom driver and firmware from the HP website, correct?

 

This user claimed he also had to go into Sevices and enableTabletPC... to autostart.

Take a look at the discussion here:

http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/2740p-MultiTouch-Not-Working/m-p/96761...

 

IF that does not help, hopefully someone with that model can chime in with what they did to fix it.

 

Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 3 of 5 (297 Views)

Re: my finger touch not working

thanks for your help. i check it but it still does not work :((  

Windows is the problem? It is only two touch  points r.PNG

Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 4 of 5 (296 Views)

Re: my finger touch not working

[ Edited ]

this is my computer manager

campute manager.PNGff.PNG

Provost
Posts: 19,496
Member Since: ‎07-18-2011
Message 5 of 5 (287 Views)

Re: my finger touch not working

@maryams

 

What are the hardware ID's for the PCI Serial Port and the Unknown Device???

 

http://www.wikihow.com/Find-Hardware-ID

 

REO

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