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Locked

‎08-28-2020 03:53 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My notebook's screen is black. I would log on and the black screen will appear. I only see the cursor. I know I ran out of space and I'm not able to clean to gain space.

1 REPLY 1

‎08-31-2020 01:28 PM

HP Recommended

@Katherine14

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04572861

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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