my screen is black

[Katherine14]

Hello,

My notebook's screen is black. I would log on and the black screen will appear. I only see the cursor. I know I ran out of space and I'm not able to clean to gain space.

[The_Fossette]

@Katherine14

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04572861

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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