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Tom987654321
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Message 1 of 2
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myHP App

HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP Envy x360 with windows 10 64bit.

 

When I use the myHP app and try to sign in, I manage to use my username and password, but when my credentials are processed I receive an error and the login fails ("Field validation error", see the pre-last slide below).

 

Note that the credentials are correct (are those of the account I am writing from) and also note that when using wrong credentials I receive a different error (see the last slide, which is what I see when using wrong credentials).

 

Thank you!!

 

See the sequence below for the error:

 

1hp.png2hp.png3hp.png4hp.png5hp.png6hp.png

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Tom987654321, Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

The below link contains a self-help document reset document  link 

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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