need latest bios update

[chivava_meow]

my laptop have bios f.20 in which my laptop does not switch from Integraded graphics to dedicated graphics card so I request you to please give me link to download bios f.24

regards.

[Sneha_01]

Hi @chivava_meow,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems you've summarized a comprehensive troubleshooting guide for resolving issues with a printer that's showing an error page and has an orange ! light blinking. Here's a step-by-step guide that includes some additional tips to help you through the process:

1. Inspect Printer for Physical Issues

• Paper Tray: Open the paper tray and check for any jammed paper. Remove any paper stuck in the tray.
• Inside the Printer: Open any other accessible doors (such as the rear or output door) to check for jammed paper or obstructions.
• Look Inside: Check the inside of the printer for any foreign objects or debris that might be causing blockages.
• Remove Objects: If you find any objects, carefully remove them.

2. Reset the Printer

1. Turn Off: Power off the printer using the power button.Unplug: Disconnect the power cord from both the printer and the wall outlet.
2. Wait: Wait for about 60 seconds to allow any residual power to dissipate.Reconnect: Plug the power cord back into the wall outlet and the printer.Turn On: Power the printer back on.

3. Check Printer Cartridges

1. Open Access Door: Open the printer’s cartridge access door.Remove and Reinstall: Remove the cartridges and then reinsert them to ensure they are properly seated.Check Ink Levels: Ensure the cartridges are not empty or low on ink.Remove Packaging: Make sure any protective tape or packaging on the cartridges has been removed.

4. Clear Print Queue

1. Settings: Go to Settings > Devices > Printers & scanners.Open Queue: Select your printer and click on Open queue.Cancel Jobs: Cancel any pending print jobs.

5. Update or Reinstall Printer Drivers

1. HP Support Website: Go to the HP Support website and search for your printer model.Download: Download and install the latest drivers and software for your printer.
2. Uninstall: Remove the existing printer drivers from your computer through Control Panel > Programs and Features (Windows) or System Preferences > Printers & Scanners (macOS).Restart: Restart your computer.Install: Install the latest drivers from the HP Support website.

6. Run Printer Troubleshooter

1. Troubleshoot: Go to Settings > Update & Security > Troubleshoot.Run Troubleshooter: Select Printer and follow the on-screen instructions.

7. Check Printer Firmware

1. HP Support Website: Visit the HP Support website and search for firmware updates for your printer model.Follow Instructions: Download and install any available firmware updates according to the provided instructions.

8. Restore Printer to Factory Defaults

1. Control Panel: On the printer’s control panel, go to Setup or Settings.Find Option: Look for an option to Restore Defaults or Reset.Follow Instructions: Follow the on-screen instructions to restore factory settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support