notebook completely froze

[forum1111111]

from august I got my pc frozen like 8 times while using unity or any other program using the gpu. The last time I got a freeze and  than blue screen, the system log says that the problem was the graphics driver. It crashed with the driver 30.0.13044.0 Rev.A from the hp website.

I tried to install the newer one (31.0.12002.6001 Rev.A) but it doesn't install, The program HP Support Assistant gives no new update.

what can I do?

[ub6424]

Hello @forum1111111 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[forum1111111]

apparently there is no problem 

[ub6424]

Hello @forum1111111 

Thanks for reporting.

(1) Start Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[forum1111111]

1) Windows Resource Protection did not find any integrity violations.

2) Issues found Check for Windows Update issues

Issues remediated by:DynamicProtectionPlugin

3)No component store corruption detected.
The operation completed successfully.

4)No component store corruption detected.
The operation completed successfully.

5)The restore operation completed successfully.
The operation completed successfully.

[ub6424]

Hello @forum1111111 

Thanks for reporting.

Let me check your current (basic) system configuration before we go deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[forum1111111]

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model HP 255 G8 Notebook PC

System SKU 4K7Z2EA#ABZ

Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date Insyde F.31, 16/06/2022

device manager:

[ub6424]

Hello @forum1111111 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.32 Rev.A

14.6 MB

Sep 2, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

31.0.12002.6001 Rev.A

798.2 MB

Aug 22, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9376.1 Rev.A

85.9 MB

Aug 22, 2022

Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[forum1111111]

the gpu's driver installation doesn't work, it does nothing.

the only version it installs is 30.0.13044.0

[ub6424]

Hello @forum1111111 

(1) Then it must be an error in the release of the official drivers from HP!

AMD High-Definition Graphics Driver

31.0.12002.6001 Rev.A

798.2 MB

Aug 22, 2022

Download

---

@forum1111111 wrote:

the gpu's driver installation doesn't work, it does nothing.

the only version it installs is 30.0.13044.0

---

AMD High-Definition Graphics Driver

30.0.13044.0 Rev.A

684.5 MB

May 31, 2022

Download

(2) Do you have valid HP warranty ?

Kind regards