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‎10-18-2022 03:59 AM

HP Recommended

Yes, I bought the laptop in July

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‎10-18-2022 04:02 AM

HP Recommended

Hello @forum1111111 

We need to check CPU and GPU temperatures ...

 

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> Take screenshot after a few minutes <idle / do nothing>

 

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> Take screenshot after a few minutes <idle / do nothing>

 

(3) Please report your results

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‎10-18-2022 04:22 AM

HP Recommended

hwmon.pnggpuz.png

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‎10-18-2022 04:26 AM

HP Recommended

Hello @forum1111111 

The diagnosis is OK

 

(1) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

 

(2) Does your notebook freezes or crashes ?

(3) Please report your results...

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‎10-18-2022 04:52 AM

HP Recommended

I got no crashes, my cpu temp never went above 70 degrees celsius.

gfxbe.pngI perfomancetest.png

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‎10-18-2022 05:23 AM

HP Recommended

Hello @forum1111111 

Thanks for reporting.

 

Overall, things are looking good. Keep an eye on the notebook and report back if you are satisfied with the solution or not.

 

Kind regards

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‎10-19-2022 02:14 AM

HP Recommended

I got another freeze moments ago, I was browsing chrome normally.

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‎10-19-2022 02:17 AM

HP Recommended
@forum1111111 wrote:

I got another freeze moments ago, I was browsing chrome normally.

Hello @forum1111111 

 

Charger connected ?

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‎10-19-2022 02:21 AM

HP Recommended

yes

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‎10-19-2022 02:28 AM

HP Recommended

Hello @forum1111111 

 

Disconnect charger ( to use internal battery ). Does the notebook also have freezing issues?

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