• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-23-2022 04:38 AM

HP Recommended

Hi, I got another crash

DRIVER_POWER_STATE_FAILURE

caused by driver: ntoskrnl.exe

bug check code 0x0000009f

parameter

00000000`00000003

ffffbf8e`c4ff96c0

fffff801`3a7227d0

ffffbf8e`c4f37050

Was this reply helpful? Yes No

‎10-23-2022 05:04 AM

HP Recommended
@forum1111111 wrote:

Hi, I got another crash

DRIVER_POWER_STATE_FAILURE

...

Hello @forum1111111

Does this happen with the charger connected or battery only?

 

Was this reply helpful? Yes No

‎10-23-2022 05:33 AM

HP Recommended

It happened while it was charging, for now 0 crashes with the battery

Was this reply helpful? Yes No

‎10-23-2022 05:41 AM

HP Recommended

Hello @forum1111111 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests (AC Adapter / Battery)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎10-23-2022 07:01 AM

HP Recommended

test2.jpgI I I did an extensive test, passed result

Was this reply helpful? Yes No

‎10-23-2022 07:09 AM

HP Recommended

Hello @forum1111111 

 

I asked for Component Tests (AC Adapter / Battery), please.

Was this reply helpful? Yes No

‎10-23-2022 07:23 AM

HP Recommended

t3.jpgt2.jpgt1.jpg

Was this reply helpful? Yes No

‎10-23-2022 07:38 AM

HP Recommended

Hello @forum1111111 

 

My options are exhausted...

 

You should document exactly when the computer crashes and what programs were used before or if it just happens randomly. If the behavior does not change, there is a combined problem: Windows operating system and hardware. In case of a valid warranty, <HP> should find a solution for it. If you don't have a warranty, you might consider switching to a different model or manufacturer.

 

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.