office 365

[Shivaprasad01]

I reset my laptop because it had a hanging issue. When I purchased the laptop, the service engineer created an Outlook account and linked it to Office 365, but he did not provide any license key. After the reset, I was unable to use Office 365. How can I recover the Office 365 license that I was using before?

[Kuroi_Kenshi]

Hi @Shivaprasad01,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Microsoft Account:

• Verify if the Office 365 subscription was registered to a Microsoft account (such as the Outlook account created for you).
• Visit account.microsoft.com and sign in using the account credentials.

Sign Into Office:

• Open any Office application (Word, Excel, etc.) and try signing in with your Microsoft account.
• Follow the prompts to activate Office if your subscription is linked to that account.

Check Email for Subscription Information:

• Search through your emails (especially in the Outlook account) for any confirmation or welcome emails from Microsoft related to Office 365. These may contain details about your subscription.

Contact Microsoft Support:

• If you're unable to recover your subscription via account verification, contact Microsoft Support for further assistance.
• Provide them with any relevant account information or purchase details you may have to help identify your Office 365 subscription.

Request Subscription Details:

• If the subscription was part of a setup by the service engineer or a company purchase, consider reaching out to them for clarification or any records they might have.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Shivaprasad01]

I contacted the company on their toll-free number, but I was asked to use a callback arrangement via a link. However, the options provided in the link are not suitable for me. How can I contact them directly?

[Hawks_Eye]

@Shivaprasad01 

Thanks for getting back to us.

My apologies for the inconvenience caused to you.

Let me help you to contact our phone support team.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye