• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-07-2025 01:42 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T50AV)

Zekun01_0-1751917283504.png

Whenever I try to adjust performance settings in the HP Omen Hub application, I get a random error, and the only way to fix it is by unplugging and plugging the power adapter back in. I'm using the original adapter and cable, and neither of them is defective,pls help  me

Hünkar Bozkurt
Reply
1 REPLY 1

‎07-09-2025 03:16 AM

HP Recommended

@Zekun01, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

I understand you're experiencing issues with the HP Omen Hub where adjusting performance settings causes a random error, and the only workaround is unplugging and replugging the power adapter. Let's work through this together.

Update Omen Gaming Hub and System Drivers

Outdated software or drivers can cause instability.

  • Open Microsoft Store and search for Omen Gaming Hub. Click Update if available.
  • Visit the HP Software and Driver Downloads page and:
    • Enter your product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000
    • Download and install the latest BIOS, chipset, and graphics drivers.

Check Windows Power Settings

Ensure Windows isn't interfering with performance modes.

  • Go to Control Panel > Power Options
  • Select High Performance or HP Recommended
  • Click Change plan settings > Change advanced power settings
  • Expand Processor power management and set:
    • Minimum processor state: 100%
    • Maximum processor state: 100%

Reset Omen Gaming Hub

Corrupted settings can cause erratic behavior.

  • Press Windows + I to open Settings
  • Go to Apps > Installed apps
  • Find Omen Gaming Hub, click the three dots > Advanced options
  • Click Reset

Run HP Hardware Diagnostics

To rule out hardware issues:

  • Turn off the laptop
  • Press Esc repeatedly, then F2 to open HP PC Hardware Diagnostics
  • Run the Power and System Board tests

Reinstall Omen Gaming Hub (if issue persists)

  • Uninstall Omen Gaming Hub from Settings > Apps
  • Restart your PC
  • Reinstall it from the Microsoft Store 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.