plug in start charging then stops after 5 seconds

[Echo_Lake]

@Buckman62

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• What is the operating system?

Keep me posted for further assistance.

[Buckman62]

Hi and many thanks for the response.

Laptop is a Pavillion 17 - ab051sa. Product number 00325-95985-77586-AADEM. Purchased Feb 2017. Windows 10 Version 1903.

To date I have:

Reloaded a clean version of windows 10 removing all apps..

Tried a different adaptor

Bought a genuine HP battery replacement. Runs on both new and original batteries fine.

Deleted Battery drivers and reloaded.

All updates, BIOS, Chipset and firmware etc

After further investigation I am now thinking I have a board problem. No error messages. The charging light is red when the notebook is off, sleeping or hybernating and charges ok. The red light goes off immediately the notebook is switched on ( pre windows ? ) and comes on again the second the notebook goes off. If I remove the adaptor plug while the notebook is on it charges for 5 seconds, ish, and then goes off.

Looks like my charging system is toast !

Many Thanks

Robert

[Echo_Lake]

@Buckman62

Thank you for posting back. 

Let's run the System Tests which will check the hardware sub-systems to ensure they are functioning properly.

Open the System Tests menu when Windows won't start.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click System Tests.

• Click and Run the Extensive Test: https://support.hp.com/in-en/document/c03467259 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Buckman62]

Hi

Accessing the menu via the F2 key does not give me the option System Tests ? Options given are Memory, Hardrive and language. I have loaded the latest BIOS from the HP support site. ( 16,0,0 )

I did run the extended tests from HP PC Hardware Diagnostics Windows however,  it passed all tests apart from Hardrives which it cancelled after 40% completion twice without any intervention from me......?? ..with the message :

The result of the selftest execution is inconclusive. The test will be marked as Canceled/Inconclusive. The self-test routine was aborted by the host (0x1).

Beats me  🙂

Many Thanks

Robert

[Echo_Lake]

@Buckman62

Thank you for posting back. 

Don't worry as I'll be glad to help,
Firstly, perform Windows Update and HP Support Assistant:  

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Keep me posted for further assistance.

[Buckman62]

Hi

Is this an automated response ??

Sorry, but all the last suggestions you have put forward have been covered already. 

I have reloaded Windows with all updates, and have uploaded all chipset drivers and the latest BIOS twice to be sure ??

I thank you for your help but feel this now is a hardwear fault, one I can live with as I am a short period Laptop user these days.

Many Thanks

[Echo_Lake]

@Buckman62

Thank you for posting back. 

This sounds like hardware related issue with the computer,  

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.