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HP Recommended
HP Laptop 14s-cr2xxx
Microsoft Windows 11

ok so for a while now, almost for about 6 months, i haven't been able to shut my laptop normally?

the power options aren't available and i have to use keyboard shortcuts to sign off and then shut down from the login page

in the meantime, my laptop updates from windows 10 to 11 but the problem persisted

how can i resolve this 

1 REPLY 1
HP Recommended

@Yisshaguntaken

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, It seems like software driver related issue. 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
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