07-24-2016 02:41 AM
I tried to update to W10 and failed with OXC 1900200 which suggests a compatibility issue. It is unclear on the HP website if this model supports W10 -
If your Windows 7 or 8 PC was manufactured before August 2013 or is running Windows XP or Windows Vista, HP cannot confirm it can be upgraded to Windows 10.
Can anybody offer an advice if the 4540S supports the W10 upgrade and if so any advice on what may be causing the error.
07-24-2016 10:13 AM - edited 07-24-2016 10:15 AM
Thank you for posting in the HP Support forum.
Based on the information >here< , HP has released Windows 10 drivers. Therefore, Windows 10 should be supported on Probook 4540s - Windows 10 x64 only , not x32 bit edition.
If you now use x32 bit edition of Windows, you cannot perform inplace free upgrade to x64 Windows - the free Win 10 licence Microsoft offers now until the end of July. If you now have x32 edition of Win 7 (for example), you can install Windows 10 x64 edition (clean install) - paid license, no free MS upgrade.
Personally, I have never encountered the error you mention now 1900200. However, there are some general recommended one should follow prior to upgrading to Windows 10 (e.g. update your drivers, remove security software, etc. ) . Here they are >> http://support.hp.com/us-en/document/c04730900
Some other general steps >> http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-2538ENW.pdf
Let me know how this goes. If my post helped you, please use the button to mark it as an accepted solution.
**** Please, hit the button to mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !
I am not employed by HP Inc. I express personal opinion only. **** HP Expert **** I work in IT and cyber security
07-24-2016 11:15 AM
Try uninstalling the HP Security Software.
I think they are around 5 of them like "File Encryption"
Some of us call this "bloatware" but...
I also did BIOS
I made my life easier by doing "Media Creation Tool" and then made ISO.
07-24-2016 11:29 AM
Thanks Phillip. Do you know the version of BIOS that is needed to support W10? I used the Hp Support Assistant and it advised I had no updates.
I'm on UEFI: HewlettPackard
68IRR Ver. F.60 01/15/2015
I can see in the HP Drivers & Software this version below, which appears to be later, is this required for W10?
10 May 2016
My version appears to be the previous version to this.
07-24-2016 11:41 AM
The BIOS version you have should be fine.
You can look at the details, it will share the ixes / corrections.
Nope the BIOS will not STOP the Upgrade.
It is software incompatibilities that is causing the issues.
I had a PC doing the same, I then did a fresh test installation on a New Hard Drive = all went OK.
I then put old drive back, remove all "bloatware" and then the Upgrade Worked.
I have a problem with Cyberlink Power Director, hense me on the forum.
Let us know...
07-24-2016 12:22 PM
Have you followed the recommendation to removed the "HP Protect Tols"?
Have you downloaded from Microsoft and created the ISO for your PC?
Do not worry about HP Drivers for Win10.
Windows 10 have them all build-in, I my option.
I have upgraded around 5 PC's (Desktops & Notebooks) this week.
They all worked fine with my ISO DVD.
07-27-2016 05:42 AM
I'm going to do a clean install of W10. I've used the media creation tool to create a USB and plan to do this before the cutoff date.
Many thanks to all for the advise. I'll let you know how it goes!!
Thanks & Regards