program installation / Programme installieren

[mhi1]

Hi, my mother has a HP 255 G2 Notebook PC. This was originally configured by my brother. Unfortunately he dies last year. Since then I look after the computer.

My problem: I don't manage to install any new programs. I can save the program file in the downloads folder. But when I try to open it ("as administrator"), nothing happens. No failure message. Just nothing. Switching off the firewall for a moment does not help. My mother's user account is marked as "administrator".  The security settings of the downloaded program file show that my mother's user account has "full access".

What other settings could there be on the laptop that would prevent programs to be installed? It's possible that my brother has set up an extra strong security setting. Or maybe it has nothing to do with security settings and is something else entirely. I'm at a loss.

Hallo, meine Mutter hat einen HP 255 G2 Notebook PC. Eingerichtet wurde er ursprünglich von meinem Bruder. Der ist leider letztes Jahr verstorben. Seitdem kümmere ich mich um den Computer.

Mein Problem: Ich schaffe es nicht, irgendwelche neue Programme zu installieren. Die Dateien in Downloads speichern geht noch. Der Virus-check (Norton) gibt in einem Pop-up bekannt, dass sie sicher sind. Aber wenn ich versuche sie zu "öffnen" oder "Als Administrator auszuführen", passiert einfach gar nichts. Auch keine Fehlermeldung. Einfach gar nichts.  Die Firewall kurzfristig auszustellen hilft auch nicht. Das Konto meiner Mutter ist in den Benutzerkontodaten als "Administrator" markiert. Ein Rechtsklick auf die Datei -> Eigenschaften -> Sicherheit zeigt, dass ihr Benutzerkonto "Vollzugriff" hat.

Wo könnten noch irgendwelche Einstellungen sein, die verhindern können, dass Programme installiert werden? Kann durchaus sein, dass mein Bruder noch irgendwo eine extra Sicherheit eingestellt hat.

[Lil_Boy_Blue]

Where could there be any settings that can prevent programs from being installed?

It may well be that my brother has set extra security somewhere.

English only please.

We cannot give details on how to bypass security.

Bitte nur Englisch.

Wir können nicht genau beschreiben, wie die Sicherheit umgangen werden kann.

[mhi1]

I have edited my orignal post to add an English version. Please note: I do not know for sure that this has to do with any security setting, since I don't get any failure message. It's just a guess. It could be anything. What I do know is that it makes the computer kind of useless, if you can't add anything. I don't know what to do short of buying her a whole new computer - which is crazy, as this one otherwise works perfectly!

[Lil_Boy_Blue]

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

[mhi1]

Thank you very much for your very detailed reply! If all goes wrong, I'll have to do that - although it sounds awfully scary.

[Lil_Boy_Blue]

Prego.