programable key app not working

[confused-what]

Hi i just recently got this laptop and saw it had this programble key as one of its many fetures. the first main issuie is that the app that is ment to allow you to reprograme it wasent preinstalled but i was able to find it but then i got hit with more problems. 1. when trying to make it boot a aplication, it says "Could not fetch application list. Please make sure hotkey service is running" first it is running i made sure i went though a bunch of ways that were meant to "fix it" but the error continues. 2. It doesn't save anything i put into it like if i say open this file when i close and reopen the app that "request?" is gone. 3. And the main issue is it just doesn't work 

[Pallipurath]

Hi @confused-what 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand you are experiencing issues with the HP Programmable Key application. The errors you described  such as “Could not fetch application list. Please make sure hotkey service is running”, settings not saving, and the app failing to launch assigned actions  indicate that the supporting drivers and services required for this feature are either missing or not functioning correctly.

This error typically appears when the HP Hotkey Support  is missing or corrupted. These components are essential for enabling your function keys (like brightness, volume, etc.) and other HP-specific features.

Reinstall HP Support Assistant

This tool helps manage updates and drivers, including the Application Enabling Services.

• Uninstall the current HP Support Assistant:
• Right-click the Start Menu → Apps & Features
• Scroll to HP Support Assistant → Click Uninstall
• Choose No when asked to keep preferences
• Download and reinstall HP Support Assistant:  HP Support Assistant | HP® Support
• Restart your PC and check if the error disappears.

Install HP Hotkey Support Driver

This driver is crucial for enabling the hotkeys and resolving the framework error.

• Visit the official HP driver page for your laptop:  support.hp.com/us-en/drivers
• Select Windows 11 as your OS, then look under Software-Solutions or Driver-Keyboard, Mouse and Input Devices.
• Download and install HP Hotkey Support or HP Software Framework.
• Restart your laptop.

Check Services Are Running

• Press Windows + R, type services.msc, and press Enter.
• Look for HP Hotkey UWP Service or HP Application Enabling Service.
• Right-click → Properties → Set Startup type to Automatic → Click Start if not running.

I hope this helps.

Take care and have an amazing day!