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royroddey
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purchased laptop extended warranty - how to activate it?

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HP 15-CS2003CA Pavilion 15.6" Laptop
Microsoft Windows 10 (64-bit)

Hi all,

purchased a refurbished laptop thru Woot and then purchased an extended warranty for it thru HP.COM. HP took my money but never received any paperwork or instruction on how to activate it (laptop still pops-up messages showing warranty as expired).

 

what do i need to do to activate the warranty? Am i suppose to receive instructions and/or paperwork?

 

thanks.

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Riddle_Decipher
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@royroddey I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 4
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@royroddey I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

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Patty-B
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Hello @royroddey 

Thank you for your message.  Hopefully, you have been able to review our private messages.

Kind regards,

Patty-B SoMe

I am an HP employee.
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royroddey
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I did - thank you Patty-B !

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