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06-07-2020 12:26 PM - edited 06-07-2020 12:31 PM
Hi 🙂,
[Hoping there's an option to fix this *prior* to resorting to a system restore.
Similarly, given that I recently reinstalled the OS, let's please exhaust all (previously unattempted) troubleshooting steps *prior* to recommending another re-installation/system reset, etc.
I've searched these forums and the web in general for a solution, but nothing's worked so far... ]
➡️Starting here:
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
Downloaded the latest version of HP Support Assistant ("Version 9.6.598.0 / 8.8.24.33", "sp102329.exe")
Please note, my account already has Administrator rights enabled.
The following are screenshots of various actions taken and subsequent results:
After restarting Windows and trying the installation again, the same 'admin rights required' message appears.
➡️So am I missing any other troubleshooting steps? If not, is anyone aware of how to fix this specifically?
(Again, intending to avoid a system restore/reset/clean install, etc unless there's no other way.)
Thanks in advance for any assistance! 😉
Version 1909
OS build 18363.836
2017 HP ENVY Notebook M7-U009dx
HP OfficeJet 4650 All-in-One Printer
06-08-2020 07:22 PM
Hi,
Update is that I did a system restore, which fixed some other unrelated issues but not this one; Admin-enabled installation attempts of sp102329.exe still lead to...
Regarding doing a clean install of Windows, I'll be doing that in the next week or so when MS releases a patch for the currently buggy Windows 10 version 2004 upgrade.
So in the meantime, if anyone has some suggestions on what to tweak in order to get this 🤬 HP Support Assistant to install, it would be appreciated! 😉
Version 1909
OS build 18363.836
2017 HP ENVY Notebook M7-U009dx
HP OfficeJet 4650 All-in-One Printer