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LikkleGungoPea
Level 2
13 10 0 2
Message 1 of 3
448
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"Please log in with administrator rights before installing HP Support Assistant"

HP Recommended
ENVY Notebook M7-U009dx
Microsoft Windows 10 (64-bit)

Hi 🙂,

 

[Hoping there's an option to fix this *prior* to resorting to a system restore.

Similarly, given that I recently reinstalled the OS, let's please exhaust all (previously unattempted) troubleshooting steps *prior* to recommending another re-installation/system reset, etc.

 

I've searched these forums and the web in general for a solution, but nothing's worked so far... ]

 

➡️Starting here:

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Downloaded the latest version of HP Support Assistant ("Version 9.6.598.0 / 8.8.24.33", "sp102329.exe")

 

Please note, my account already has Administrator rights enabled.

 

Annotation 2020-06-06 043807.png

 

The following are screenshots of various actions taken and subsequent results:

 

gZSGBjSN9F.png

 

Annotation 2020-06-06 020023.png

 

Annotation 2020-06-06 042051.png

Annotation 2020-06-06 045135.png

Annotation 2020-06-06 045228.png

4EZIgTWcow.png

FXJE3JlP5f.png

 

cmd_Nwa5hcECIo.png

Annotation 2020-06-06 053833.png

 

After restarting Windows and trying the installation again, the same 'admin rights required' message appears.

 

➡️So am I missing any other troubleshooting steps? If not, is anyone aware of how to fix this specifically?

(Again, intending to avoid a system restore/reset/clean install, etc unless there's no other way.)

 

Thanks in advance for any assistance! 😉

Windows 10 Home (64-bit)
Version 1909
OS build 18363.836
2017 HP ENVY Notebook M7-U009dx
HP OfficeJet 4650 All-in-One Printer
2 REPLIES 2
LikkleGungoPea
Author
Level 2
13 10 0 2
Message 2 of 3
Flag Post
HP Recommended

Hi,

 

Update is that I did a system restore, which fixed some other unrelated issues but not this one; Admin-enabled installation attempts of sp102329.exe still lead to...

 

6kde6BENu1.png

 

Regarding doing a clean install of Windows, I'll be doing that in the next week or so when MS releases a patch for the currently buggy Windows 10 version 2004 upgrade.

 

So in the meantime, if anyone has some suggestions on what to tweak in order to get this 🤬 HP Support Assistant to install, it would be appreciated! 😉

Windows 10 Home (64-bit)
Version 1909
OS build 18363.836
2017 HP ENVY Notebook M7-U009dx
HP OfficeJet 4650 All-in-One Printer
LikkleGungoPea
Author
Level 2
13 10 0 2
Message 3 of 3
Flag Post
HP Recommended

Anyone?

Windows 10 Home (64-bit)
Version 1909
OS build 18363.836
2017 HP ENVY Notebook M7-U009dx
HP OfficeJet 4650 All-in-One Printer
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