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garyspring1949
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Solved!

right click start

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hp Notebook 7FU54UA#ABA
Microsoft Windows 10 (64-bit)

cannot right click on the start button, nothing happens

14 REPLIES 14
Echo_Lake
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@garyspring1949
Thank you for posting on the HP Support Community. 

  • Did you make any changes in the settings of your PC prior to the issue?
  • What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
    Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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garyspring1949
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Neither the hard reset or BIOS default worked.......thanks for the suggestions

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Echo_Lake
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@garyspring1949

Thank you for posting back. 

 

Let's try Microsoft System Restore to go back to a time when the webcam was working properly. Click here: https://support.hp.com/in-en/document/c03327545 to perform system restore. 

 

Hope this helps! Keep me posted for further assistance.

 

 

ECHO_LAKE
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garyspring1949
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I have done the following:

1.  Have done restore from both of the 2 dates that were available

2. download and install the BIOS on the computer from the below link:
LINK: https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99094.exe

3. "Restore your computer when Windows cannot start normally"
LIK: https://support.hp.com/in-en/document/c03327545

4.(Recovery when Windows 10 does not start correctly)
LINK: https://support.hp.com/in-en/document/c04758961

 

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Echo_Lake
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@garyspring1949
thank you for posting back. 

 

Let's try a system factory reset, this will put the computer back to the original factory state. If it's a Windows operating system related issue this will fix. 

 

Click here: https://support.hp.com/in-en/document/c04758961 to perform a System Recovery (Windows 10)

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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garyspring1949
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Echo_Lake, thank you for your help. The factory reset worked.....now a lot of cleanup.

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Echo_Lake
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@garyspring1949
Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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garyspring1949
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Echo_Lake, hope you can help me again......Last week after your help I ended up reinstalling windows..........no my laptop is very slow in responding.  Prior to the reinstall everything opened quickly and response was great.  I've gone through all the windows suggestions but see no difference.  any suggestions?

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Echo_Lake
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@garyspring1949
Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg .
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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