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‎10-19-2019 05:07 PM

HP Recommended

there were 3 updates but the were all audio related. no bios updates.  did the updates & restarted  laptop. 

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‎10-20-2019 11:05 AM

HP Recommended

@garyspring1949
Thank you for posting back. 

 

Is everything working fine, or would you require any further assistance? 

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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‎10-20-2019 02:41 PM

HP Recommended

there were 3 updates but the were all audio related. no bios updates.  did the updates & restarted  laptop.  No change still very slow to respond to opening programs, pages and slow responses

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‎10-20-2019 05:50 PM

HP Recommended

@garyspring1949
Thank you for posting back. 

 

Let's perform system factory recovery which will re-install original shipped software and drivers If it's a software-related issue system factory recovery will fix the lag or slow performance issue. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎10-20-2019 06:14 PM

HP Recommended

I already did this once but I'll do it again...........will do it tomorrow then get back with you..........

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