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Grad Student
Posts: 463
Member Since: ‎08-21-2009
Message 1 of 5 (415 Views)
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samsung kies download???

Product Name: hp 650
Operating System: Microsoft Windows 10 (64-bit)

I have an old samsung galaxyGT-P1000 7.1 tablet and I need to transfer my photos from t to my laptop but not having any success with samsung kies It tells me to save it then double click and follow on screen instructions but all that happens is I get a popup progress bar  which stayed like this for hours   I have tried several times without sucess.  I used to have it OK on an old  laptop.

Capture     initialising.JPG

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Re: samsung kies download???

Hi @niloc,

 

Thank you for your query, I will do my best to help you with this issue.

 

I understand that you want to transfer your photos from your old Tab Galaxy phone to the PC but have not been successful. Are you having a difficulty copying other files to or from the computer?  As this would be an issue with your tablet , it may be better to post your issue in the Samsung forum.  Although you do not have a HP tablet, this link may help.HP Tablets - Working with Files (Android 4.4/KitKat)

Here are some links that I hope will help: Samsung Kies (from Samsung.com)

Import photos (from galaxytabforum.com)

HOW TO TRANSFER FILES FROM THE SAMSUNG GALAXY TAB TO YOUR PC  (from dummies.com)

If the issue remains, please contact Samsung for assistance. 

Samsung Support

1800-726-7864

Samsung Contact Us

Best of Luck!

 

If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the Thumbs up icon. You can click the Thumbs Up Icon” to show gratitude! Smiley Happy

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Retired
Posts: 14,461
Member Since: ‎09-02-2013
Message 2 of 5 (386 Views)

Re: samsung kies download???

Hi @niloc,

 

Thank you for your query, I will do my best to help you with this issue.

 

I understand that you want to transfer your photos from your old Tab Galaxy phone to the PC but have not been successful. Are you having a difficulty copying other files to or from the computer?  As this would be an issue with your tablet , it may be better to post your issue in the Samsung forum.  Although you do not have a HP tablet, this link may help.HP Tablets - Working with Files (Android 4.4/KitKat)

Here are some links that I hope will help: Samsung Kies (from Samsung.com)

Import photos (from galaxytabforum.com)

HOW TO TRANSFER FILES FROM THE SAMSUNG GALAXY TAB TO YOUR PC  (from dummies.com)

If the issue remains, please contact Samsung for assistance. 

Samsung Support

1800-726-7864

Samsung Contact Us

Best of Luck!

 

If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the Thumbs up icon. You can click the Thumbs Up Icon” to show gratitude! Smiley Happy

Sparkles1

Grad Student
Posts: 463
Member Since: ‎08-21-2009
Message 3 of 5 (381 Views)

Re: samsung kies download???

[ Edited ]

many thanks  for taking  the time to respond, I found  others were having this trouble in  microsort communities  and  a link      >http://www.samsung.com/us/support/owners/app/kies ,  was  added    which allowed me to  download  Kies,  but then   there was another  problem  and I had to download       a  program  from the web     because  there was an issue  saying     settings>  applications>  usb debugging,      but I could not  find this apps  devel  usb.JPG 

Retired
Posts: 14,461
Member Since: ‎09-02-2013
Message 4 of 5 (378 Views)

Re: samsung kies download???

Hi @niloc,

 

Thank you for the update.  This is out of my area of expertise and is not supported by HP. As my previous post did not help, it would be best to contact Samsung for assistance. Should you have an issue in the future with a HP product, the community is here to help.  Good Luck!

Sparkles1

Grad Student
Posts: 463
Member Since: ‎08-21-2009
Message 5 of 5 (372 Views)

Re: samsung kies download???

I have now resolved my  issue   and can    use Kies   many thanks again  

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