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‎03-17-2025 01:25 AM

HP Recommended
Operating System: Microsoft Windows 11

hi i have HP laptop 15-fc0xxx and i cant set up the touch screen and the biometric security features

Category:
1 REPLY 1

‎03-21-2025 10:10 AM

HP Recommended

Hi @shinime, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP Laptop 15-fc0xxx is having trouble enabling the touchscreen and biometric security (fingerprint). Let's go through some troubleshooting steps for both issues.

1. Enabling the Touchscreen

Check if Your Laptop Has a Touchscreen

  1. Press Win + X → Select Device Manager.
  2. Expand Human Interface Devices.
  3. Look for HID-compliant touch screen.
    • If present: Right-click → Enable (if disabled).
    • If missing: Your laptop may not have a touchscreen or the driver needs installation.

Install/Update the Touchscreen Driver

  1. Right-click HID-compliant touch screen → Update driver.
  2. Choose Search automatically for drivers.
  3. Restart the laptop and test the touchscreen.

Reinstall Touchscreen Drivers

  1. Right-click HID-compliant touch screen → Uninstall device.
  2. Restart your laptop (Windows will reinstall the driver automatically).

2. Setting Up Biometrics (Fingerprint)

Check for Fingerprint Reader in Device Manager

  1. Open Device Manager (Win + X → Device Manager).
  2. Expand Biometric devices or Other devices.
  3. Look for Fingerprint Sensor (e.g., Synaptics, Validity, or ELAN).
    • If missing, the sensor may not be detected or drivers need installation.

Install/Update Fingerprint Driver

  1. Go to HP’s support website: HP Support
  2. Enter your laptop's serial number or model (15-fc0xxx).
  3. Download & install the fingerprint sensor driver (if available).
  4. Restart the laptop.

Set Up Fingerprint in Windows Hello

  1. Go to Settings (Win + I) → Accounts → Sign-in options.
  2. Under Fingerprint recognition (Windows Hello), click Set up.
  3. Follow the on-screen instructions to scan your fingerprint.

If Issues Persist

  • Run Windows Update (Settings → Update & Security → Windows Update).
  • Run HP Support Assistant to check for driver updates.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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