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- HP Community
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Create an account on the HP Community to personalize your profile and ask a question
08-13-2023 06:02 AM
Device name DESKTOP-4185VF3
Processor Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz 1.90 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID B1BB8CC6-6207-4C90-83C5-88779375683D
Product ID 00331-10000-00001-AA056
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
08-13-2023 11:25 AM
Welcome to the HP Community --
Unfortunately, none of the provided information tells us your Product Number or computer model name.
It might not matter --
If your question is about using a SIM card for connecting your mobile broadband carrier to your computer, the checks are something you can do yourself.
Lots of computers come with a place to plug in a SIM card.
Not all computers have the necessary hardware (WWAN module) to access the SIM card and it's subscribed network carrier.
Confirm that your computer has the necessary WWAN Broadband module installed in the hardware.
Reminder >> NOT every computer includes this hardware module.
- Check that the WWAN hardware is installed
- Check / Install any needed driver for that module
- Install a supported SIM card that can connect to your active Mobile Carrier Network
=============================
Open your system's support pages
Open Category Setup & User Guides
Find and open the Service and Maintenance Guide (name varies)
Search for "WWAN"
This is your check for whether the required WWAN broadband module is an option for your system hardware.
It does not tell you whether your computer has the hardware installed.
Next,
Use the Device Manager to find / display information about an installed WWAN module.
Example – Control Panel access to Device Manager
Control Panel > icon view > Device Manager
Tab View
Select View by action types
Check Show hidden devices
Select Drivers by type
Expand section Network Adapters
Find LT / LTE in list
NOTE >> Device names vary and might be different from the example...
Right-Click on the module > Properties
Tab Driver
Compare Driver version to the driver listed in system's support page Category Software and Drivers
The driver category is perhaps "Driver-Network"
The name of the driver might include "WWAN"
=============================================
Use Settings > Network & internet to display information about an installed SIM card.
The SIM card, when connected to an active mobile account, works with the WWAN hardware module to connect your computer to your mobile network carrier.
General Example - WWAN Broadband module / SIM card listing in Settings
Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_5
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
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