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‎11-24-2018 10:52 AM

HP Recommended
Product: probook 4430s
Operating System: Microsoft Windows 10 (64-bit)

base system device doesn't have a driver and showing unknown device

and can't update the drivers with windows10 please help me

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2018 12:14 PM

HP Recommended

Hi, @Ab41

 

Use this driver for the SD card reader...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You probably need this driver for the unknown device...

 

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. 

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

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2 REPLIES 2

‎11-24-2018 11:08 AM

HP Recommended

That is likely to be an SD card reader issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-24-2018 12:14 PM

HP Recommended

Hi, @Ab41

 

Use this driver for the SD card reader...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You probably need this driver for the unknown device...

 

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. 

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No
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