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‎11-28-2018 07:31 AM

HP Recommended
Product: Example: probook4430s
Operating System: Microsoft Windows 10 (64-bit)

The drivers for this device are not installed. (Code 28) this error is showing my device and showing unknown device.

please help me.

3 REPLIES 3

‎11-28-2018 08:41 AM

HP Recommended

Hi:

 

Please post the hardware ID for the unknown device.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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‎11-30-2018 07:06 AM

HP Recommended

ACPI\VEN_HPQ&DEV_0004

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‎11-30-2018 07:08 AM - edited ‎11-30-2018 07:09 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

 This package provides the HP 3D DriveGuard software for supported notebook
models that are running a supported operating system. HP 3D DriveGuard protects
the hard drive by "parking the heads" if the notebook is accidentally dropped or
is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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