• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-24-2018 10:52 AM

HP Recommended
Product: probook 4430s
Operating System: Microsoft Windows 10 (64-bit)

base system device doesn't have a driver and showing unknown device

and can't update the drivers with windows10 please help me

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2018 12:14 PM

HP Recommended

Hi, @Ab41

 

Use this driver for the SD card reader...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You probably need this driver for the unknown device...

 

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. 

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-24-2018 11:08 AM

HP Recommended

That is likely to be an SD card reader issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-24-2018 12:14 PM

HP Recommended

Hi, @Ab41

 

Use this driver for the SD card reader...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

You probably need this driver for the unknown device...

 

This package provides HP 3D DriveGuard for the supported notebook models and operating systems. 

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.