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AH2020
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software for finger scanning is missing

Pavilion dv6-3033cl Entertainment Notebook
Microsoft Windows 10 (64-bit)

there was HP Simple pass for finger scanning, but some how it is not working after upgrading to windows 10 from windows 7. How can i reinstall or download finger scanner, thanks

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Message 2 of 2
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Flag Post
HP Recommended

software for finger scanning is missing

@AH2020
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You can restore the previous driver by using the rollback option.

  1. Open Device Manager, click Start > Control Panel > Device Manager.
  2. Expand the Biometric devices,  
  3. Double-click on your synaptic fingerprint sensor,
  4. Select the Driver tab.
  5. Click Roll Back Driver to restore.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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