some keys like a s d f j k l and enter don't work

[geem112]

some keys like a s d f j k l and enter don't work before it had already happened but I don't know why again they don't want to grab

[Echo_Lake]

@geem112

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Turn off the Chromebook and then turn it back on. 
• Use the keys while you browse as a guest. If the keys work, delete the account that has the problem on your Chromebook and then add it again.
• Complete a hard reset on your Chromebook hardware.
  If the owner account has problems, perform a factory reset on the Chromebook.

Hope this helps! Keep me posted for further assistance.
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