start up new notebook

[Abby78]

I just purchased and received a new notebook for my son 2 days ago. we followed setup instructions. for 2 days now the screen has been blue with the the Just a moment...and juggling balls above it. what is going on? this did not happen when I purchased my notebook a couple years ago it right through set up within the day.

[The_Fossette]

@Abby78,

I reviewed your post and I understand that the computer is stuck on the first time set up.

Don’t worry, I assure you I will try my best to get this sorted.

Is the computer connected to the Internet?

Have you tried restarting the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all externally connected peripheral devices such as USB storage devices, external displays, and printers.
4. Disconnect the AC adapter from the computer.
5. Press and hold the Power button for 8-10 seconds.

NOTE: The designated button combination varies by model and production date. If the previous step does not work, refer to the User Guide for your specific model, or check the table of models listed in HP Notebook PCs – How to Power Reset Your Laptop for the proper button combination.

1. Plug the AC adapter back into the computer, but do not connect any of the peripheral devices.
2. Press the Power button to turn on the computer.
3. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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