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‎06-27-2016 08:12 AM

HP Recommended

Hi @Jack67,

 

As you are unable to access the Recovery Manager, you will need recovery media.  If you did not create recovery media, please contact HP Support to obtain a recovery kit. Fill out the online form and in the brief description box, inquire about a recovery kit. 

Contact HP Support

 

Please keep me updated.

Sparkles1

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‎07-09-2016 11:49 PM

HP Recommended

Hello Sparkles1

well the darndest thing happened. QuickWeb just decided not to appear again on powerup!!! I did check the bios and the QuickWeb did not get a mention in the bootup section. I will try to open up QuickWeb and change my password just in case it decides to act up again. Thanks so much for your help !!!

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‎07-11-2016 07:18 AM

HP Recommended

Hi  @Jack67,

 

Thank you for the update.  I am happy to help anyway I can.

 

 Once you have Quick Web working again, I suggest you create a restore point to be able to use in the future, should there be an issue. HP PCs - Using Microsoft System Restore (Windows 10, 😎.Please let me know if this continues to happen. 

 

To say thanks for helping, please click the "Thumbs Up Icon" below.

Sparkles1

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