Solved: Re: synaptics touchpad problems. - HP Support Community

evanb1997 · ‎04-24-2016

i am currently having touchpad and mouse problems.

i used my wireless mouse once and my trachpad stopped working compltetely.

i have seen that this is a common problem but ive tried everything and nothing works. a hard reset worked once to get my mouse pad working again without the wirelss mouse but when i needed to click it was doing nothing.

i have tried another hard reset but the mouse pad still didnt work. the mouse only appears when i plug in the wireless mouse in.

when i go into settings there is not synaptics, so i downloaded synaptics for my laptop and it said "could not find OS specific program." so i unistalled the previous version, downloaded the version for my laptop but still said the same thing even though it was the version for my laptop.

Any idea's????