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synaptics touchpad problems.

pavilion
Microsoft Windows 10 (64-bit)

i am currently having touchpad and mouse problems.

i used my wireless mouse once and my trachpad stopped working compltetely.

i have seen that this is a common problem but ive tried everything and nothing works. a hard reset worked once to get my mouse pad working again without the wirelss mouse but when i needed to click it was doing nothing. 

i have tried another hard reset but the mouse pad still didnt work. the mouse only appears when i plug in the wireless mouse in. 

when i go into settings there is not synaptics, so i downloaded synaptics for my laptop and it said "could not find OS specific program." so i unistalled the previous version, downloaded the version for my laptop but still said the same thing even though it was the version for my laptop.

Any idea's????

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@evanb1997

 

What is the exact model number or product number of your laptop/desktop???

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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it is a hp pavilion

 

 

Capture.PNG

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@evanb1997

 

There are hundreds of different Pavilions.

 

Please look at this.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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could you send that again please. hp deleted it, thanks. 

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@evanb1997

 

http://support.hp.com/us-en/document/c00033108

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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sorry i meant the links you just sent awhile ago. about the download intel chipset and then the reboot and then the last link

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@evanb1997

 

Sorry but I still need the exact model or product number.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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yeah i sent it to you.

was that you that replied?

it then got deleted

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M9F64EA#ABU

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