touchpad won't work. touch screen is fine but no touchpad.

[wquig]

Touchpad won't work but the touch screen is ok.  I have a mouse connected temporarily in order to navigate.

[Garp_senchau]

@wquig, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[wquig]

Device Name LAPTOP-63VKGSLM
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.70 GHz
Installed RAM 8.00 GB
Storage 932 GB HDD TOSHIBA MQ01ABD100
Graphics Card Intel(R) HD Graphics 620 (128 MB)
Device ID EE3110E7-29DE-4655-88C7-F4B38B03999F
Product ID 00325-80662-00704-AAOEM
System Type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

[Garp_senchau]

Hey @wquig,

Thank you for your response

Could you please review the guide I’ve shared and provide the product number or model name of the unit?

Meanwhile, you may refer to this guide: HP Notebook PCs - Troubleshoot the touchpad | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,