trying to register a care pac

[Sakujo_kaji]

i bought a care pack about a week before my warranty expired in november, and have been trying to activate it since, submitted the form 3 times and so far no response from HP. have i purchased the wrong pack, have i typed some wrong info? just wanting some answers. will try the hotline tomorrow since it is closed today, but any help is appreciated

[Dragon-Fur]

@Sakujo_kaji 

It's been a while since I had to purchase a Care Pack - I think I remember that "activation" is not necessary (though years ago I believe this was true).

You are on the right track - do contact Care Pack Services and ask whether activation is needed and what, if anything, you need to do.

Other than that, if the Care Pack did register and activate, you might be able to find the information you seek by using Check Warranty options.

Information follows:

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

• Care Pack Central
• Care Pack Services Definitions
• Care Pack Overview (Scroll down > view / find phone contact number)
• HP Consumer Services (Care Pack and Service Purchase Information)

For those reading...

Various Regions

• South East Pacific - Care Pack Services
• Middle East - Protect your investment with an HP Care Pack
• UK - HP Care Pack services for HP Products
• Canada - Care Pack for PC and Print

Reminder: 

1. Always verify phone numbers in the HP website information.
2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 14m-cd0000 x360 Convertible PC

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