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HP Recommended
HP Notebook - 15-ba019ur (ENERGY STAR)
Microsoft Windows 10 (64-bit)

My laptop has 2 video adapters installed at the factory: integrated processor graphics and a video card. When I try to install any drivers for the processor graphics, I have problems with windows, but if I disable this video adapter, the problems disappear, but the ability to change screen brightness and similar functions disappears.
Is it possible to disable the integrated graphics so that the processor graphics capabilities remain? Or are there any other solutions to the problem?
P.s. I have tried reinstalling drivers of different versions and nothing helps.

1 REPLY 1
HP Recommended

Hi @kovalevvd,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Disabling the integrated graphics on a laptop can be challenging because the integrated graphics are often integrated into the CPU itself and are essential for basic display functionality. However, there are a few potential solutions you can try to resolve the issues you're experiencing.

 

  • Update Drivers: Ensure that both your integrated processor graphics and dedicated video card drivers are up to date. Sometimes, using outdated drivers can cause compatibility issues with the operating system.
  • BIOS Settings: Some laptops offer the option to adjust graphics settings in the BIOS/UEFI firmware. Check your laptop's manual or BIOS settings to see if there's an option to prioritize the dedicated video card over the integrated graphics. Be cautious when changing BIOS settings, as incorrect changes can potentially harm your system.
  • Graphics Control Panel Settings: If your laptop has a dedicated graphics control panel (such as NVIDIA Control Panel or AMD Radeon Settings), check if there are any settings related to managing multiple graphics adapters. You may be able to specify which applications use which graphics adapter.
  • Windows Settings: In Windows, you can sometimes specify which graphics adapter to use for particular applications. Right-click on the application's shortcut or .exe file, go to "Properties," and look for an option to choose the preferred graphics processor.

 

Remember to create a system restore point before making any significant changes to your system settings, especially when dealing with graphics adapters. This allows you to revert to a previous state if something goes wrong during the troubleshooting process.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.