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‎09-22-2020 04:48 AM - edited ‎09-22-2020 04:59 AM

HP Recommended
Product: HP Pavilion dv6t-6000 CTO Quad Edition Entertainment Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hi

I have HP Pavilion dv6t-6000 CTO Quad Edition Entertainment Notebook PC running windows 7 home premium.

I have installed almost all drivers but it still shows 1 unknown device under device manager  I have attached the picture.

I already installed:

1. Chipset - sp50888

2. Graphics -  sp53025

3. Touchpad - sp55107

4. Wifi - sp54841 and sp54900

5. BIOS - Sp55068 and SP53112

6. Realtek pCi card reader - sp55104

7. Hp simple pass - SP51649

8. Finger print validity sensor - sp55109

9. Ethernet controller - sp55105

10. USB3 - sp55102

11. Intel MEI - sp55100

 

Here is my drivers page 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6000-quad-edition-entertainment-not...

Unknown Device.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2020 07:24 AM

HP Recommended

Hi, @tipurmadan 

 

You need these drivers:

 

Unknown:

 

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

 

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

 

Intel MEI - sp55100 should have installed the PCI Simple Comms Controller device.

 

Try manually installing the driver as follows...

 

Go to the device manager, click on the PCI Simple Comms Controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp55100.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

The driver has support for the following MEI hardware ID and your notebook's device should have the same ID.

 

[Intel.NTamd64]
; DisplayName Section DeviceId
%HECI_DeviceDesc%=HECI_DDI_x64, PCI\VEN_8086&DEV_1C3A

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

 

 

 

 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-22-2020 07:02 AM

HP Recommended

Maybe you can install the HP Support Assistant to install all the drivers that you need?

Was this reply helpful? Yes No

‎09-22-2020 07:24 AM

HP Recommended

Hi, @tipurmadan 

 

You need these drivers:

 

Unknown:

 

This will install HP 3D DriveGuard, which provides protection for a notebook computer's internal disk drive if the computer is accidentally dropped or abruptly hits another object. This package is available on supported notebooks with supported operating systems.

 

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

 

Intel MEI - sp55100 should have installed the PCI Simple Comms Controller device.

 

Try manually installing the driver as follows...

 

Go to the device manager, click on the PCI Simple Comms Controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp55100.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

The driver has support for the following MEI hardware ID and your notebook's device should have the same ID.

 

[Intel.NTamd64]
; DisplayName Section DeviceId
%HECI_DeviceDesc%=HECI_DDI_x64, PCI\VEN_8086&DEV_1C3A

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

 

 

 

 

Was this reply helpful? Yes No

‎09-23-2020 01:32 AM

HP Recommended

Thanks , it was 3D drive guard only 

Was this reply helpful? Yes No

‎09-23-2020 06:58 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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